Question 1

Do you have a treatment list?

Accepted Answer

Please head to our 'Book Now' tab on the menu bar above.  This tab lists all the available treatments with a description, price and duration.

Question 2

How do I book?

Accepted Answer

Please head to our 'Book Now' tab on the menu bar above, find the treatment you wish to book in for and click 'Book Now'.  This will then take you to a new page where you can view available dates and times which suit you.  Once chosen, click 'Next' and enter your details.  You will receive a confirmation email of your booking.
The system will allow you to book multiple treatments at once - if you would like to do this, add the 1st treatment to your cart (remember booking time) and then go back into the Book Now tab to choose your next treatment - choose the next available time and add to cart.  You will then be able to check out with all treatments.

Question 3

How long do appointments last?

Accepted Answer

This varies depending on the treatment booked - please head to the 'Book Now' tab on the menu bar above and each treatment has an approximate duration time available.

Question 4

Do I need a patch test?

Accepted Answer

For most treatments - yes.  Each treatment on the 'Book Now' tab will explain whether a patch test is needed - you will also be reminded to book a patch test on your appointment confirmation email, please ensure to do this, if this is your 1st time at Gloss Up, or if you haven't been to us for this particular treatment for 6months+. 
There is an option to book a patch test on the 'Book Now' tab on the menu bar above, please ensure to book this for at least 48hours before your treatment appointment, at a time which suits you.  
Please note:  if you are required to have a patch test, the treatment will only be able to go ahead once you have had this and had no adverse reaction.  We cannot waiver patch tests, under any circumstances.

Question 5

Are you fully qualified and insured?

Accepted Answer

Of course!  We have completed all training for the treatments we offer, with reputable, recognised and insurable training providers.  It is very important to us, to be fully qualified in all we offer, so you leave Gloss Up Hair & Beauty Clinic happy!!

Question 6

Do I have to pay for my treatment when I book online?

Accepted Answer

No, you can pay at your appointment.  
Some treatments will require a booking fee to secure appointment, each treatment description will let you know if this is the case.  I will be intouch to take the non-refundable booking fee if applicable.

Question 7

What happens if I need to cancel my appointment?

Accepted Answer

You can get in-touch using the contact details on the 'Contact Us' tab in the menu bar above, DM our social media pages or the best way would be to phone or text us directly on the phone numbers listed within the footer of our website - please DO NOT reply to the reminder text as we will not receive your message.  Please see our cancellation policy on confirmation emails or on the 'Book Now' tab, for more information.

Question 8

How do I pay?

Accepted Answer

We accept cash, bank transfer, PayPal or card payments - we have a card machine available.  You can choose whichever payment method is most appropriate for you.

Question 9

Where are you located?

Accepted Answer

Our clinic is located at: 
5 Railway Street, 
Glossop, 
Derbyshire, 
SK13 7AG

For directions, please see the 'Contact Us' tab on the menu bar above - if you need further help, do not hesitate to get intouch.

Question 10

I've booked in but where will I park?

Accepted Answer

Please see our 'Contact Us' tab on the menu bar above, we have detailed the nearest car parks to us to make your visit to Gloss Up as easy & relaxing as possible

Question 11

What is your cancellation policy?

Accepted Answer

We require non refundable booking fees for some treatment appointments (you will be advised of this if required).  You will also be required to give a minimum of 48hours notice for cancellations (unless unforeseen circumstances).

If a booking fee hasn't been taken and an appointment is cancelled with less than 48hours notice, we reserve the right to charge a £15 late cancellation fee and this will need to be paid immediately and before re-booking.

If appointments are cancelled on the same day, we reserve the right to charge full treatment price, this will need to be paid immediately and before re-booking.  
Details of where these fees will need to be sent, will be sent to you.

We will struggle to fill the appointment slot at such short notice - We are all trying to earn a living, please be considerate.

Question 12

Do you have any retail products?

Accepted Answer

Yes!  Please come in and see us - products will be added to the website in the near future

Question 13

Are You On Socials?

Accepted Answer

You can find us on Facebook and Instagram!  
Please give our pages a follow, so you are kept up to date with all promotions, offers and any new treatments coming to Gloss Up Hair & Beauty Clinic!!
All likes, comments and shares do not go unnoticed and are greatly appreciated! 
Our Instagram handle is @glossupclinic, or copy and past the link below into the search bar: 
https://www.instagram.com/glossupclinic/
We are also on Facebook too:
https://www.facebook.com/glossupclinic

Question 14

Any other questions?

Accepted Answer

If you have any other questions, please do not hesitate to contact us and we will be more than happy to answer any of your questions.

Frequently asked questions